Returns, cancellations & refunds

You can cancel or reschedule an appointment free of charge if you let us know at least 48 hours before your booking. If you need to cancel after that, get in touch anyway — we will always try to find a convenient new slot. Any cancellation charge must be reasonable, disclosed before you book, and permitted by law.

Payments for appointments missed without notice may not be refundable, because the time is reserved for you.

Where the Consumer Contracts Regulations 2013 give you a 14-day right to cancel, you can notify us within 14 days of receiving your order. Some goods, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed, may be excluded. Products must be unused and in their original, unopened packaging for a change-of-mind return.

Email us within 14 days of receiving the goods and we will provide return instructions. We will refund you within 14 days of the goods arriving back to us.

Email us at dapperman.uk@gmail.com with your order number and a short description of the issue. We will reply with next steps and a return address within a few working days.

Unless the item is faulty, you are responsible for the cost of returning it.

Refunds are made to the original payment method (normally your PayPal account or card) within the time required by law. For a statutory cancellation, we will not deduct an administration fee or payment-processing cost where the law requires a full refund. For discretionary refunds or cancellations outside statutory rights, unrecoverable merchant/payment-processing costs may be retained only where permitted by law, and any reasonable administration fee will be disclosed to you before you confirm the cancellation. The exact amount depends on the case; contact us for a written breakdown before proceeding.

If anything arrives damaged, faulty or not what you ordered, we will arrange a replacement or a full refund, including any reasonable return postage costs. Photos help us resolve it faster.