Returns, cancellations & refunds

You can cancel or reschedule an appointment free of charge if you let us know at least 48 hours before your booking. If you need to cancel after that, get in touch anyway — we will always try to find a convenient new slot.

Payments for appointments missed without notice may not be refundable, because the time is reserved for you.

Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to change your mind and request a return. Products must be unused and in their original, unopened packaging.

Email us within 14 days of receiving the goods and we will provide return instructions. We will refund you within 14 days of the goods arriving back to us.

Email us at hello@dapperman.co.uk with your order number and a short description of the issue. We will reply with next steps and a return address within a few working days.

Unless the item is faulty, you are responsible for the cost of returning it.

Refunds are made to the original payment method (normally your PayPal account or card) within 14 days of us receiving the returned goods or you providing proof of return. We will confirm by email once your refund is on its way.

If anything arrives damaged, faulty or not what you ordered, we will arrange a replacement or a full refund, including any reasonable return postage costs. Photos help us resolve it faster.